Who are we and how to contact us

In these terms of use,
means Carbar Holdings Pty Ltd (ACN 612 049 260). Carbar.com.au
carbar website
is owned and operated by Carbar Holdings Pty Ltd of 21 Walkers Rd, Nunawading VIC 3131.
To contact us, please email
or call customer support team on
1300 620 685

Terms of use

By using the carbar website, you confirm that you accept these terms of use and that you agree to comply with them. These terms of use include terms that limit our liability. If you do not agree to these terms of use, you must not use the carbar website.

We may collect personal information through the carbar website and use, hold and disclose such personal information as set out in our privacy policy, including disclosing your personal information to third parties.

Creating a carbar account is free. When you create a carbar account, you may access it via this website or the "carbarConnect" mobile application
. Your use of the App is subject to the carbarConnect App Terms and Conditions.

carbar is also a licensed dealer in Brisbane (4376138), New South Wales (MD075094) and Victoria (LMCT 11637). carbar may also offer other automotive-related products or third party services.

If you subscribe to a car from carbar website or through the carbarConnect App, you pay an upfront fee and our Car Subscription Terms and Conditions (which incorporate the details set out in your customer application for a car subscription) apply to your car subscription.

We also publish our latest Subscription Fees and Charges and Subscription Key Facts on the website.

If you purchase a used car from the carbar website, our Used Car Purchase Terms and Conditions apply to the sale of the car. If we help you use our carbarConciege service to purchase a car through our dealer partner network, our carbarConcierge Service Terms and Conditions apply.

If you use the instant valuation service to sell your car to us, the carbar Instant Valuation Terms and Conditions apply.

We may make changes to these terms

carbar may, from time to time, change these terms of use to reflect any changes to the nature of carbar’s business and services. The most recent update to these terms of use was on 02 NOV 2023

If we change these terms of use we will use reasonable endeavours to provide at least 14 days’ notice of the change by:

  1. publishing a notice of the changes on the carbar website before such changes apply to you and your use; and
  2. if you have a carbar account, contacting you via the email address connected to your account.

We may make changes to our website

carbar may change the features and functions (including the look and feel) of the carbar website from time to time to reflect changes to carbar products and services, our users’ needs and our business priorities (including to comply with applicable laws). Where we reasonably consider that the change has a detrimental impact on users, we will use reasonable endeavours to provide at least 14 days’ notice of the change by:

  1. publishing a notice of the changes on the carbar website before such changes apply to you and your use; and
  2. if you have a carbar account, contacting you via the email address connected to your account.

We may suspend or withdraw the carbar website

The carbar website and app is made available free of charge.

We do not guarantee that the carbar website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our services for business and operational reasons. Where possible, we will endeavour to provide prior notice on our website of scheduled maintenance.

carbar has the right to disable, suspend or terminate your access to your carbar account at any time, if you have failed to comply with any of the provisions of these terms of use or the terms of use for the carbarConnect app. We will notify you if we disable, suspend or terminate your access to your carbar account.

If you know or suspect that anyone other than you knows your user identification code or password for the access to your carbar account, you must promptly notify us at support@carbar.com.au.

Your use of the carbar website

The content and data on the carbar website is provided for general information only.

The carbar website is directed to people residing in Australia. We do not represent that content available on or through our services is appropriate for use or available in other countries.

Although carbar makes reasonable efforts to check the accuracy of the information on the carbar website and keep it update, we cannot and do not represent that the content on the carbar website, is accurate, complete or up-to-date and disclaim responsibility for its accuracy, completeness and currency to the maximum extent permitted by law. In particular, while we display carbar vehicle inventory information as well as stock from licensed motor vehicle dealers and partners so that you can browse a range of vehicles available for subscription, this information may change and not be accurate, complete or up-to-date.

carbar provides content, data and services for domestic and private use. You must not use any part of the content or data provided through the carbar website or app for commercial purposes without obtaining a licence to do so from us or our partners.

You must not do any of the following, or permit anyone else to do any of these things on your behalf:

  • modify, copy, distribute, transmit, display, perform, reproduce or publish any part of the carbar website or the content;
  • use or attempt to use any part of the carbar website or the content to create any website or publication;
  • use or attempt to use the carbar website to distribute viruses, spyware, corrupted files, or any other similar software or programs that may damage the operation of any computer hardware or software
  • violate any applicable laws, or use the carbar website for any purpose that is unlawful; or
  • engage in any other conduct that inhibits any other person from using or enjoying the carbar website.

We are not responsible for websites we link to

Where the carbar website includes links to sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those third party websites or resources. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

Your use of editorial content

Any editorial content or articles published via the carbar website are of a general nature only and do not consider your personal objectives, financial situation or particular needs.

Editorial content should not be regarded as advice or relied upon by you or any other person and we recommend that you seek professional advice before acting on the content.

Our responsibility for loss or damage suffered by you

Please note that we only provide the carbar website for domestic and private use.

except for any liability that cannot be excluded by law (in which case that liability is limited to the minimum allowable by law), we exclude liability (including for negligence) for any loss or damage suffered or incurred by any person arising directly or indirectly from their:

  1. use or reliance on any material (including third-party material) on this website;
  2. access or use of, or inability to access or use, this website; or
  3. any interference or damage to your computer systems which may occur in connection with your use of our website or any third-party content or linked websites.

Nothing in this agreement excludes, restricts or modifies any guarantee, warranty, term or condition, right or remedy implied or imposed by any applicable law which cannot lawfully be excluded, restricted or modified, including any such rights or remedies under the Australian Consumer Law.

For the avoidance of doubt, this term does not modify or otherwise affect our liability under any separate agreements we may enter into with you, including any car subscription, rental, purchase or sale agreements.

We are not responsible for viruses and you must not introduce them

carbar does not guarantee that the carbar website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our services. You should use your own virus protection software.

Our registered trademarks

"carbar" and the carbar logo are registered trademarks in Australia and globally. You are not permitted to use our trademarks without our written approval.